Alstom Power

• Analyzed off-shore vendor’s master services agreement from the perspective of identifying support and financial gaps, alignment with business objectives, and potential risks and issues with transition of Help Desk services. Presented findings to executive management.
• Participated in the development of a transition project schedule and risk management plan.
• Mentored PMO on the use of Sharepoint as a project collaboration tool and created core components for same.
• Developed and championed a policy and procedure project workstream resulting in increased awareness of the criticality of sound policies and procedures in outsourcing projects.

Kraft Foods

Two-month contract to document food production procedures and develop enterprise standards and templates to enable procedure documentation development and maintenance by subject matter experts with a focus on re-use, standardization, and efficient, rapid development using Microsoft Word.

Bell Industries

Served as business consultant to IT Asset Management vendor. Scoped services in the vendor's contract included procurement, receiving, installation, IMAC, and disposal, as well as desktop support services.

Activities included:

• Service contract review
• Data analysis
• SME interviews
• Process and procedure analysis
• Development and implementation of continuous improvement plan
• Management of issue remediation project
• Management of asset repository database migration project
• Participated in a BSA role in requirements elicitation sessions for implementation of Remedy's incident management module

Deliverables included:

• Issues database
• Service delivery gap matrix
• Identification and prioritization of risks using FMEA
• Project plan for continuous improvement
• Documented processes and procedures with issues relating to each

LandAmerica Financial Group

24-month contract involving numerous high-profile IT initiatives as follows:

• Managed project to achieve Cybertrust network security certification. Involved working with senior security analysts to execute external and internal penetration tests to identify and remediate information security vulnerabilities, as well as essential practice review to validate internal security controls.
• Developed Enterprise Internal Compliance policy program, which included development and refinement of policies, procedures, standards, and guidelines. Key attributes of the program include a centralized information repository from which Web-based as well as Microsoft Word outputs can be generated, audience-specific content generation, cross-referencing across documents in the repository, and full-text searching capabilties. The solution supports effective and efficient change control and fosters organizational policy compliance.
• Managed project with executive stakeholders to improve an internally-developed access control solution which managed network and application system access.
• Conducted extensive research in the Identity Management space with the objective of educating executive management on the terminology, benefits, costs, and expected challenges of implementing an IdM solution. Research sources included the Internet, executive advisory boards, and research consultants such as the Burton Group. Identity Management focus was on account provisioning, access control, directory management, single sign-on, and password management solutions and their implementation into an existing, procedurally disparate environment.

Ancillary contributions:

• Championed and served as subject-matter expert on use of Microsoft Sharepoint and InfoPath for project management and workflow automation to enhance operational effectiveness.
• Evangelized process improvement and development in Information Security policies and procedures.

Virginia Information Technologies Agencies (VITA)

Four-month contract which involved management of a software development project which was in its development phase. Responsibilities included improvement in processes, project management, requirements refinement, test plan development, test case development and execution, release management, and consultation with executive leadership regarding opportunities for improvement.

Capital One

Elicited, documented, and managed business and system requirements for Capital One's mainframe system of record for cardholder account information. Collaborated with business analysts, technical designers, developers, and testing teams during project lifecycle to ensure quality deliverables. Adhered to phased software development methodology to support company's compliance with CMM Level II.

Tasks involved elicitation and documentation of requirements, management of traceability, change control, defects, and project risks, test plan development, project estimation, and release and configuration management.

Capital One

Worked on development team responsible for evolution of the Capital One's n-tiered client/server object-oriented call center application. Elicited, developed, and documented business and system requirements through use cases, sequence and class diagrams, and supplementary specifications, following phased software development methodology. Managed requirements using DOORS. Participated in the design and execution of test plans, including test cases for use by developers and testing team. Participated in the evaluation and analysis of usability enhancements.

Collaborated with business, IT, testing, and business users to ensure quality definition, development, and implementation of development projects using software development methodologies. Created technical documentation and communicated project specifics across diverse audience from new users to developers.

Elliptus Technologies, Inc.

Perform all testing activities; including identification and tracking of test requirements, test execution, defect tracking, reporting, change management, and requirements management for Research and Development group's Web-based LandAm Portal project. Authored and developed HTML-Help online help system (Online Help) and technical documentation.

Elliptus Technologies, Inc.

Shift in corporate strategy and reduction in force resulted in elimination of entire computer-based training (CBT) department. Assumed all responsibilities involved with the development of computer-based training; including: requirements management, content authoring, programming, design, graphics, and deployment.

Delivered 700-screen CBT within strict time and resource constraints. Click here for preview.

Elliptus Technologies, Inc.

Received assignment by President of LandAmerica to take over management of a development department suffering from lack of processes, poor performance, high error ratios, and three administrations of ineffective management. This department was responsible for the development of Word templates to be used in conjunction with Elliptus' SQL-based title production system. The inability of this department to maintain production quotas was impacting LandAmerica's enterprise-wide standardization and consolidation efforts due to three corporate mergers.

Accomplishments within the first month on the project:

• Conducted process and workflow analysis; developed and implemented plan for improvement.
• Developed and oversaw implementation of quality assurance and development processes.
• Developed and implemented performance improvement initiative resulting in a reduction in error margin by 40%.
• Hired new manager for department.
• Conducted analysis of the use of Word styles in a globally applied document generation system, delivered strategy to LandAmerica executive management, implemented strategy to meet stated objectives.

Elliptus Technologies, Inc.

Managed Technical Communication Department with three writers. Developed all departmental processes and workflows, with an emphasis on quality control. Accomplishments include:

• Development of online help system using HTML Help for company's custom software application. Click here for preview.
• Development of performance support documentation, including: training manuals and job aids. Click here for preview.
• Development of infrastructure documentation, including hardware and software installation, configuration, and testing.
• Maintained corporate intranet site for download of all technical document.
• Wrote and developed Computer-Based Training program delivered via CD, for an audience of 5,000 users of the company's custom software application. Saved the company $500,000 in consultant fees and delivered product on schedule, under budget, and with a 80% increase in user satisfaction. Click here for preview.

Elliptus Technologies, Inc.

Hired as Training and Documentation Manager. Managed all aspects of instructor-led training and technical communication, including five trainers and two writers. Developed and implemented departmental processes leading to training delivery with a 95% approval rating. Authored training manual and managed the delivery of an instructor-led training program for the company's title production software system delivered across the country. As department grew, hired new Training Manager and transitioned to management of the newly established Technical Communication Department.

English, McCaughan & O'Bryan

Firm's network administrator left precipitiously. Was called in to maintain 80-person Novell 3.12 network for two-week period until network administrator was brought on board. Handled all aspects of network administration; software installation, troubleshooting, configuration, and user support. Documented entire network configuration for future administration. Conducted network configuration analysis and provided recommendations for improvement.

LegalBytes, Inc.

Development of legal web site containing law and research of Diego C. Asencio, Esq. Includes forms and CGI scripts and unique design duplicating the look of a legal outline.

Osborne, Osborne & deClaire

On-site for training and support two weeks following upgrade from DOS to Windows environment. This project included conversion of WordPerfect 5.1 DOS macros to the 6.1 Windows environment (included complete re-write of many), installation and configuration of Novell GroupWise 4.1, conversion of Office 3.1 mail system to GroupWise 4.1, transition training for WP Office to GroupWise 4.1, configuration of Program Manager to run all DOS apps that will continue to be used, and one-on-one task-based training focusing on how to accomplish in Windows what was done in DOS.

Diego C.Asencio, Esq.

Support of Novell 3.12 network, including administration, training and troubleshooting. Recently assisted in the installation of Windows 95 workstation, including training on interface and use of the Internet.

WPLG - Channel 10

Conducted on-site group training on Windows 3.1 and Lotus 1-2-3. Designed automated Lotus spreadsheets for internal sales tracking.

Palm Beach Atlantic College

Adjunct professor in Rinker School of Continuing Education. Authored and taught 12-hour courses to adult audience as follows:

• I can switch on my computer, now what?
• WordPerfect 6.1 Windows - Getting Started
• WordPerfect 6.1 Windows - Intermediate
• WordPerfect 6.1 Windows - Power Techniques
• Purchasing a PC for your home or office
• Introduction to MS Excel
• Introduction to Quattro Pro
• Introduction to Windows 95
• Introduction to Windows 3.x
• Introduction to Lotus 1-2-3
• Introduction to HTML