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06/2008 – 08/2008
Alstom Power
Business An=
alyst (contractor)
- Analyzed off-sho=
re
vendor’s master services agreement from the perspective of
identifying support and financial gaps, alignment with business
objectives, and potential risks and issues with transition of Help D=
esk
services. Presented fi=
ndings
to executive management.
- Participated in =
the development
of a transition project schedule and risk management plan.
- Mentored PMO on =
the use
of Sharepoint as a project collaboration tool and created core
components for same. <=
/li>
- Developed and ch=
ampioned
a policy and procedure project workstream resulting in increased
awareness of the criticality of sound policies and procedures in
outsourcing projects.
06/2007 – 08/2007
Bell TechLogix
Process
Analyst/Project Manager (con=
tractor)
Conducted gap analysis, risk assessment, and project
management for IT Asset Management services delivered to various clients =
of
customer in the Richmond area.
Focus was on implementation of standards and best practices in IT
asset management domain.
07/2005 – 06/2007
LandAmerica Financial Group
Internal Co=
mpliance
Project Manager (con=
tractor)
Working project manager for numerous high profile In=
ternal
Compliance initiatives focusing on regulatory and corporate compliance,
information security, and process and procedure improvement.
3/2005 – 6/2005
Virginia Information Technologies Agency (VITA) R=
11; Commonwealth of Virginia
Systems
Analyst/Project Manager (short-term contractor)
Four-month contract which involved stepping in and p=
icking
up the management of a Web development project (ASP.NET/SQL)
which was in its development phase. Responsibilities included improvement=
in
processes, project management, user interface re-design, requirements
refinement, test plan development, test case development and execution,
release management, and consultation with executive leadership regarding
opportunities for improvement.
12/2004 – 2/2005
Department of Charitable Gaming Commonweal=
th
of Virginia
Technical D=
ocumentation
(short-te=
rm contractor)
Developed systems documentation for licensing applic=
ation
developed in Microsoft Access with a SQL back-end. Included data dictionary,
entity-relationship diagram, program logic, system flows, stored procedur=
es,
and database administrative procedures,
Ca=
pital
One
Senior Systems Analyst (contractor)
Elicited, documented, and managed business and system
requirements for Capital One’s system of record for cardholder acco=
unt
information. Collaborated with business analysts, technical designers,
developers, and testing teams during project lifecycle to ensure quality
deliverables. Adhere to pha=
sed
software development methodology to support company’s compliance wi=
th
CMM Level II. Tasks involved
elicitation and documentation of requirements, management of traceability,
change control, defects, and project risks, test plan development, project
estimation, and release and configuration management.
08/2003 – 12/2003
Wachovia Securities
Senior Business Systems Analyst (contractor)
Analysis of users’ business needs, documentati=
on of
requirements and translation of information needs into system functional
specifications in an MVS environment.&nb=
sp;
Development of test plans, including writing and execution of test
cases.
01/2003 – 08/2003
Hunton & Williams, LLP
Senior Applications Analyst
Provided application support to international user-b=
ase of
3,000 users in Windows XP environment.&n=
bsp;
Managed software implementations and upgrades for over 150
applications. Developed work processes and best practices to achieve maxi=
mum
ROI on software investments.
Managed pilot testing of target applications, including development
and execution of test plans.
Administered Docs Open document management system. Authored and maintained procedur=
al and
“how-to” documentation.
03/2002 – 01/2003
Ca=
pital
One
Senior Systems Analyst (contractor)
Worked on development team responsible for evolution=
of
the Capital One’s n-tiered client/server object-oriented call
center application. Elicite=
d, developed,
and documented business and system requirements through use cases, sequen=
ce
and class diagrams, and supplementary specifications, following phased
software development methodology.
Managed requirements using DOORS. Participated in the design and
execution of test plans, including test cases for use by developers and
testing team. Participated =
in the
evaluation and analysis of usability enhancements. Collaborated with business, IT,
testing, and business users to ensure quality definition, development, and
implementation of development projects using software development
methodologies. Created tech=
nical
documentation and communicated project specifics across diverse audience =
from
new users to developers.
01/2002 – 03/2002
Trilegiant Loyalty Solutions, Inc.
Business Analyst (contractor)
Involved in requirements elicitation during feasibil=
ity
phase of a multi-million dollar software development project for credit c=
ard
reward fulfillment program.
Responsible for the elicitation of business and functional
requirements through study of client-produced documentation and interviews
conducting during engineering sessions. Developed requirements specificat=
ion
documentation and the development and implementation of requirements
management processes. Devel=
oped
test strategies and plans for development phase of project. All activities being perfo=
rmed
in a development culture without previous process experience or formalized
tools.
1998-12/2001
Elliptus Technologies/LandAmerica
Richmond, Virginia
Manager, IT
Projects
·
Selected by senior management to work with
Research & Development team in the development of pilot Web-based Por=
tal
project. Executed all testi=
ng
activities; including reliability, regression, unit, system, integration,=
and
performance testing. Develo=
ped
test plans and test cases against requirements, manage defect and change
tracking, ensured test coverage, document traceability, and report testing
results.
·
Positive force in bringing about improveme=
nt
in development processes.
·
Authored HTML-based online help system and
other technical documentation.
·
Developed two computer-based training syst=
ems,
projects which involved all aspects of development from storyboarding to
production support. Online
portfolio can be viewed here: http://www.itgurl.com/El=
liptusCBT.shtml
.
1986-1998
HeiTech Technologies
West Palm Beach, Florida
President/Owner
Automation specialist with an emphasis on legal
applications and systems documentation.
- Developed comple=
x estate
planning document generation system for multi-state lawfirm, English,
McCaughan & O'Bryan.
- Delivered softwa=
re
consulting services to lawfirms.
- Authored, develo=
ped, and
delivered software training programs with a focus on productivity en=
hancing
techniques.
- Developed relati=
onal
databases.
- Adjunct instruct=
or of
computer literacy through the continuing education department at Palm Beach Atlantic Col=
lege
in south Florida.
- Authored over 10
instructor-led computer literacy courses delivered at Palm Beach A=
tlantic
College.
- Developed system=
s and
"best practices" documentation.
- Developed corpor=
ate
Websites.
- Contract Directo=
r of
Training for F. Lee Bailey's Computer Training Institute in West Palm Beach, Florida.
1991-1992
Searcy, Denney, Scarola, Barnhart & Shipley, P.A.
West Palm Beach, Florida
LAN Administrator/Trainer
Primary
responsibilities: Ongoing maintenance and support of 120-user
Novell network [ver 3.11], Novell Access Server, asynchronous communicati=
ons
server and two print servers with 30 queues. Ongoing training of end users
and development of productivity enhancing macros.
Applications=
:
WordPerfect 5.1, WordPerfect Office 3.01, Novell 3.1, LanAssist, ArcServe=
, Cheyenne Utilit=
ies,
FoxPro, Zyindex, and Mirror Communications.
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